Cookie Policy
Last updated: May 1, 2026
This Cookie Policy explains how NEXPOINT SOLUTIONS FZCO (trading as VertexStay) uses cookies and similar tracking technologies on our website and within the VertexStay application. By continuing to use VertexStay, you consent to our use of cookies as described in this policy.
What are cookies?
Cookies are small text files placed on your device by websites and applications you visit. They allow the site to remember information about your visit — like your preferences or session state — and help us improve your experience and analyze usage.
Strictly necessary cookies
Always activeThese cookies are essential for the VertexStay platform to function. They enable core features such as authentication sessions, security tokens, and CSRF protection. Without these cookies, VertexStay cannot operate.
| Cookie | Purpose | Duration |
|---|---|---|
| vertexstay_session | Maintains your authenticated session across page loads | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| vertexstay_prefs | Stores your UI preferences (language, timezone) | 1 year |
Analytics cookies
OptionalThese cookies help us understand how visitors interact with our website and platform. All data is aggregated and anonymized — we cannot identify you personally from analytics data.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _gid | Google Analytics — page views, session counts, traffic source | 2 years / 24 hours |
| ph_* | PostHog — feature usage, funnel analysis, error tracking | 1 year |
Functional cookies
OptionalThese cookies enable enhanced functionality such as live chat, in-app support widgets, and embedded video tutorials.
| Cookie | Purpose | Duration |
|---|---|---|
| __intercom_* | Intercom — live chat and in-app support | 1 year |
| hubspot* | HubSpot — contact form tracking and CRM sync | 6 months |
Marketing cookies
OptionalThese cookies may be set by advertising partners to build a profile of your interests and show relevant ads on other sites. We use these only on our marketing website, not inside the VertexStay application.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel — conversion tracking for paid campaigns | 3 months |
| li_fat_id | LinkedIn Insight Tag — campaign attribution | 30 days |
Managing cookies
You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive notifications when a cookie is set. Note that blocking strictly necessary cookies will prevent VertexStay from functioning correctly.
For analytics and marketing cookies, you can also opt out directly from the providers:
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Facebook: facebook.com/settings → Ads
- LinkedIn: linkedin.com/psettings/guest-controls
Changes to this policy
We may update this Cookie Policy to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "last updated" date.
Contact
If you have questions about our use of cookies, contact us at privacy@vertexstay.com or write to NEXPOINT SOLUTIONS FZCO (trading as VertexStay), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Reg. No. 586648108.