Help Center
Answers to common questions, with a team behind them.
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Frequently asked questions
The questions we get most often — answered honestly.
Browse by topic
Full documentation is being written. In the meantime, email us about any of the topics below — we'll walk you through it step by step.
💳
Account & Billing
- Changing your subscription plan
- Updating payment method
- Downloading invoices
- Cancelling your account
📅
Reservations
- Creating and modifying reservations
- Cancellation policies
- Group reservations and blocks
- Handling overbookings
🛏️
Housekeeping
- Setting up housekeeping workflows
- Updating room status on mobile
- Assigning tasks to staff
- Out-of-order room handling
👤
Guest Management
- Adding and managing guest profiles
- Storing guest preferences
- Deleting guest data (GDPR)
- Merging duplicate profiles
💰
Billing & Payments
- Posting charges to a folio
- Issuing refunds
- Split billing
- Night audit
🔌
Integrations & Export
- Exporting guest data to CSV
- Exporting reports for accounting
- Available integrations today
- Requesting a new integration
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Send us a question, a workflow you're unsure about, or a screenshot of what you're seeing. We respond same day.
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