Hotel PMS Features
Everything your property needs to run — reservations, housekeeping, billing, reports, and more — in one platform.
Every booking, fully in control
From walk-in to check-out, every reservation step is in one place. Create, modify, and manage bookings across your full property with speed and confidence.
- Create reservations in under 30 seconds
- One-click check-in and check-out
- Automatic confirmation number generation
- Multi-room and group reservations
- Source and channel tracking (direct, OTA, phone)
- Reservation notes and special requests
- Date change and room reassignment
- Cancellation with reason tracking
- Arrival and departure manifest views
- Search across full reservation history
Know every guest by name
A complete guest registry that travels with every stay. Maintain rich profiles with preferences, history, and identity — so your team can deliver a personalised experience every time.
- Full contact details (name, email, phone)
- Passport and ID information storage
- Nationality and address fields
- Complete stay history per guest
- Inline profile editing
- Full-text search across all guests
- GDPR-compliant data deletion
- Guest preferences and notes
- Deduplication and merge support
- Guest activity audit trail
Coordinated rooms, every shift
Eliminate the whiteboard, the paper checklists, and the walkie-talkies. VertexStay gives your housekeeping team real-time visibility and instant status updates from any device.
- Priority-based task assignment
- Real-time room status board
- Status types: Clean, Dirty, Inspected, Out of Order
- Staff assignment per room
- Supervisor workload overview
- Mobile-friendly for phone updates
- Automatic task generation on checkout
- Maintenance and do-not-disturb flags
- Daily completion reports
- Historical task log per room
Clean folios, fast checkouts
Post charges, accept payments, and generate invoices without leaving the billing screen. Every transaction is tracked in real time — no end-of-day reconciliation surprises.
- Real-time charge posting to guest folios
- Room charges, F&B, and service items
- Custom charge code library
- Multiple payment method recording
- Outstanding balance tracking
- Invoice and receipt generation
- Split billing between guests
- Corporate billing support
- Folio review before checkout
- Payment history and audit trail
Data that drives decisions
Occupancy, ADR, RevPAR, and revenue breakdowns — all available in seconds for any date range. No waiting for Monday morning. No asking someone to pull a report.
- Daily and monthly occupancy reports
- Average Daily Rate (ADR) tracking
- RevPAR calculation
- Revenue breakdown by charge category
- Arrivals and departures report
- Housekeeping completion report
- Custom date range queries
- One-click CSV export
- Revenue trend charts
- In-house guest count
Configure once, run forever
Define your property from the ground up — room types, base rates, floor configuration, and charge codes. Everything your operation needs, organised in one logical panel.
- Room type creation and management
- Base rate and capacity settings
- Floor plan and room numbering
- Smoking / non-smoking flags
- Out-of-order room management
- Custom charge code library
- Rate plans and seasonal pricing
- Property-wide settings
- Amenity and description fields
- Room thumbnail photos
Right access for every role
No over-privileged accounts. No one-login-fits-all. VertexStay gives every staff member precisely the access their role requires — and nothing more.
- Role-based access control (RBAC)
- Predefined roles: Admin, Manager, Front Desk, Housekeeping, Accounting
- Custom permission sets per role
- Staff invite by email
- Active / inactive staff toggle
- Permission summary view per role
- Secure credential management
- Staff activity audit log
- Multi-property team isolation
- Password reset and account recovery
Built on modern infrastructure
Beyond the features, the platform itself is designed for reliability, speed, and ease of use.
Mobile-first responsive design
Works beautifully on phones, tablets, and desktops. No app download required.
Cloud-based, always up to date
No servers to maintain, no updates to install. Access from anywhere, any time.
Real-time notifications
Instant alerts for check-ins, task completions, and urgent housekeeping flags.
Instant full-text search
Find any guest, reservation, or transaction in under a second.
AES-256 encryption
All data encrypted at rest and in transit. Security-first architecture on AWS infrastructure.
CSV export for everything
Export any report, guest list, or transaction history with one click.
99.9% uptime SLA
Guaranteed reliability backed by a service credit agreement.
Sub-second load times
Built on modern infrastructure. No waiting for screens to load.